Scammers are impersonating mobile phone providers and using deceptive tactics to gain access to your account and steal valuable mobile devices.
How the scam works?
- Cold call: the scammer calls you claiming to be from a mobile provider, offering and upgrade to your phone. They try to confuse the victim and ask various questions.
- Account access: While on the call, the scammer uses the “Forgot Password” option on the mobile providers website. This triggers a verification code to be sent to your phone.
- Code request: The scammer asks you to read out the verification code, claiming it’s necessary to process your upgrade.
- Account hacked: Once the scammer has your code, they reset your online account password and gain full access.
- Fraudulent order: the scammer orders a high-value phone to be delivered to your address.
- Second call: After the phone arrives, the scammer contacts you again. When the victim expresses confusion or refusal, they offer to “resolve the issue” by collecting the phone and processing a refund.
- Collection: the scammer arranges for the phone to be collected, leaving you without the device and potentially liable for the cost.
How to protect yourself.
Please note if you have a work phone, Eir will never call you regarding a phone upgrade. All business phones are provided through the IT section, and they are the only ones who can organise an upgrade to your phone.
- Never share verification codes. No legitimate company will ask for a one0time code or password over the phone.
- Verify the caller: If someone claims to be from your mobile provider, hang up and call your provider directly using the official customer service number.
- Monitor your account: Regularly check your account for unauthorised activity or changes.
- Use strong unique passwords: avoid using easily guessed passwords and enable two-factor authentication, if available.
- Report suspicious calls: If you receive such a call, report it to your mobile phone provider immediately.
What to do if you are a victim of this scam?
- Contact your mobile provider and inform them immediately.
- Change your passwords. Reset your account password and any other accounts that use the same credentials.
- Report to the authorities: File a report with your local garda station.
- Contact your bank: If you used your credit or debit card contact your back immediately.
- Be vigilant: keep an eye on your account and credit reports for any further suspicious activity.
