Programme: Age Friendly Demonstrators
Shannon Airport and Ireland West Airport Knock Case Studies in Practice
Shannon Airport has an excellent track record of implementing pioneering initiatives for the benefit of all of our passengers. For example, in 2009, Shannon became the first airport in the world, outside of the Americas, to provide full US Pre-clearance facilities, making arrival in the US easier and faster. We are proud to have been the first airport in Europe to open an airport sensory room for people with neurodevelopmental challenges, including autism, and staff training to assist passengers with special needs was a critical part of this initiative. Our brand promise ‘Making it Easy’, is at the core of everything we do at Shannon Airport.
The journey time from our airport car park to the departure Gates is on average 15 minutes. We are the first state airport to have removed the 100ml only rule for liquids carried in cabin bags. As a result of this initiative the time our passengers spend in the airport’s security screening area has been halved.
Mary Considine, CEO Shannon Group
We are absolutely delighted to have achieved national recognition for our work towards creating a more age friendly environment at the airport. Over the past two years the airport has been working to transform the airport experience for our customers through the enhancement of our services and facilities and throughout the process have worked in collaboration with the teams at Age Friendly Ireland and Mayo County Council to ensure the transformation works and
service offering met with the requirements of the Age Friendly Recognition Programme.I’d like to thank in particular our customer services and operations teams, who took the lead on this project, for their hard work in achieving this recognition and in doing so becoming the first airport in Ireland to achieve this recognition. It’s a fantastic honour for the airport and staff to be acknowledged in this way on a national level. I’d also like to express our sincere thanks to the
Joe Gilmore, CEO Ireland, Ireland West Airport Knock
team at Mayo County Council for their support and collaboration on this project, demonstrating once again a very positive example of what can be achieved when resources are combined on projects like this.
