Greenore Railway/Maritime Museum @ Greenore Co-op

Description

We have found that aged customers like the reading glasses display, which offers more time to enjoy the photos, and they like adding their own stories of bygone days. The age friendly menu size is very suitable and can be read in most cases without glasses which causes a lot less fuss and time spend looking on person or in handbag for same. The smaller breakfast is well accepted, and the customer does not have to ask or feel under any pressure to adjust the size of meal and it is also priced accordingly. The safety bar gives ease of movement when leaving the tearooms to go to museum, etc. and the customer feels they can manage the step with safety, also we always try to be on hand to help. We will add a chair “we care with a chair” outside our premises for anyone who wishes to rest while out walking and can enjoy the old railway houses/building with all their window boxes which they can appreciate better while resting. Also through our museum and model railway we will add chairs at intervals, again so customers can view the displays/pictures without exhaustion.

Aim of Initiative

We aim to provide a more caring experience for all our customers, while visiting our museum / model railway and tearooms. We hope our aged customers feel welcome and not under any pressure while enjoying their visit, and we aim to provide a friendly customer service.

Who is it aimed at

All customers, especially the Active Retirements Groups, Men’sShed, Historical Groups, Ladies Groups who can enjoy the old world atmosphere in our Victorian Building.

3 Steps critical to success

1. The reading glasses were a good aid and the customer was not caused any stress as they are readily available in a tub beside the displays, booklets, pictures.
2. The age friendly breakfast was well received and size and price was accepted well
3. The safety bar at step was helpful to all, and let the customer move more freely between the tearooms and museum and toilets

3 Challenges in Planning / Delivery

1. We would like the staff to be aware of the elder customer, who may need more time and hope we give them a pleasant experience while visiting our premises. We point out the availability of the reading glasses, and hope they find them helpful.
2. We offer the age friendly breakfast to all, and adjust it to the customers requests if necessary. We offer to pour their tea from the teapot to eliminate the fear of spilling same and inquiry.
3. The safety bar while it is a visible help, we also try to assist if necessary by offering a helping hand when moving within our premises

3 Outcomes / Benefits

1. The customers was pleased with the addition of the reading glasses and they did not have to go looking for their own. They had more time to enjoy all the pictures and displays.
2. The age friendly breakfast was received well and the customers were pleased with the portion size and price, also they enjoyed the menu size as it is readable without any fuss
3. The safety bar at step from tearooms to toilets/museum helped the customer to feel safe when moving within the building