FBD Insurance

Age Friendly Champion

Name: Bernie Connell

Phone: (044) 9348867

Email:

Specific Actions / Commitments

1. 1. We will be more mindful of our older customers who are living alone and to not only deal with their insurance but to also check in on how they are doing and take a bit of time to listen. In many cases, we might be the only person they have spoken to that day/week.
2. 2. When we come out of lockdown and are open to the public, we will be mindful that some customers will be wary of going out and about again and will do our best to put these customers at ease when they enter the office. Even though we are busy, we will give these people our utmost attention and ensure we put their minds at rest that we are doing everything we can to ensure their safety when they call in to us.
3. 3. Once our branch is open to the public and in most likelihood there still being a limit of 2 customers in the branch at a time, we will ensure that we ask our older customers who come into the office (where there are already 2 others there at the time) to wait in their car and we will then either phone them or go out to their car to ask them to come to the branch when a space becomes available for us to deal with them.