FBD Insurance

Age Friendly Champion

Name: Hannah Fitzgerald

Phone: (069) 61577

Email:

Specific Actions / Commitments

1. Give the customer the time they need – do not rush the customer and chat with them if they feel like a chat, open and close the door and help them to be seated.
2. Speak slowly and in plain English and always ask if they understand or have any questions.
3. Leave magnifying glass on the counter for use without having the customer having to ask for it (currently in drawer).