Type of Business: Financial
City / County: Limerick
Address: 125 O'Connell Street, Limerick
Eircode: V94 NC82
Directions: Find On Map
Website: http://www.bankofireland.com
Age Friendly Champion
Name: Amy Prendeville
Phone: (061) 415 055
Email:
Specific Actions
- Dedicated phone line for the older customer similar to premier or vulnerable. Esp with statement printers being removed- during covid we were able to give customers a direct number to check balances etc- customers were really happy with that. (Golden years direct line)
- Extra fraud posters/marketing in branch highlighting fraud SMS etc. We want to let our customers know we got their backs with all the fraud occuring now. We need to highlight exactly what a fraud message looks like on posters etc. older customers get very worried about the fraudldulent SMS
- Extra fraud posters/marketing in branch highlighting fraud SMS etc. We want to let our customers know we got their backs with all the fraud occuring now. We need to highlight exactly what a fraud message looks like on posters etc. older customers get very worried about the fraudldulent SMS