Legal & Financial

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AIB
Cork
www.aib.ie
Provide adequate seating
Provide a ramp and rail
Improving interal layout to make it easier to move around in
AIB
Cork
Adequate seating is provided for customers throughout the branch
All private offices/rooms are wheelchair accessible with a ramp and rail provided outside the branch
Reviewing internal layout of branch to make it more customer friendly
AIB Ballinasloe
Galway
Seating available for customers
Private area available for customers
Free information available to customers
AIB Longford
Longford
Floor staff available at all times to assist customers
Discuss initiative at monthly staff meeting & share ideas for improvements
Show details of initiative on video display screen in Banking Hall
AIB Raheny
Dublin
Provide extra seating. Older customers can sit and not lose their place in queue.
Installed a suggestion box and actively encourage ideas from customers
All Staff have received training from Dementia Ireland
Bank of Ireland
Dublin
Regular “Tea & Teach”events in Branch to guide elderly customers
Staff visible and available on floor to meet, greet and assist customers
Seating area to enable assistant to facilitate form filling etc
Bank of Ireland – Bray
Wicklow
Relocation of chairs close to cash desk and LATM’s
Improved quality of ink for better legibility of printed statements
Hosted ‘Tea & Teach’ mornings for online and phone banking services
Bray Credit Union
Wicklow
Improved and clearer signage
Provision of reading glasses
Introduced customer seating including chairs with arm-rests
David M Breen
Waterford
Reading glasses provided for clients, printed material monitored for appropriate size
Wheelchair accessible building, low noise levels
Appropriate seating in reception
051 875222
Peter O’Connor & Son
Waterford
Portable ramp availabe
Toilet facilities signed and available
All printed documents are in large, easy to read font
051 320323