Age Friendly Business Recognition Programme – Waterford
As part of our 2015 direct support roll out, our Age Friendly Business programme co-ordinator travelled to Waterford to deliver a two-hour workshop for 35 local participating businesses. The nominated champion learnt more about the programme and their role in helping their business become an Age Friendly Business.
Feedback was hugely positive with participants saying how they now understand ‘how important customer service is to over 65+”. When asked what they had taken from the workshops one participant said “ideas – low cost – big impact”.
Over the next few weeks all businesses who attended the workshop will engage with their older customers seeking feedback on how they can become a more Age Friendly Business. After which they will commit to three actions, they will receive a framed charter plus window sticker and become an Age Friendly Business.
But it doesn’t all stop there. Working with the local Older Person’s Council we will organise ‘Mystery Shoppers’ to visit all the participating businesses. Feedback will be collated and used to inform Business, Local Chamber/Business Group and the Local Authority. In addition we will be looking for participating businesses to nominate themselves for the ‘2015 Age Friendly Business Award’.